Hosting services
Choosing the correct hosting service with the right level of services
requires careful planning. Broadly there are three types of hosting:
Virtual hosting - this is renting space on an offsite web server
that is shared by other users. You manage the day-to-day content
of your site.
Dedicated hosting - this takes your complete web function, including
the provision of hardware, connectivity, firewalls, reporting services
and other management services. You manage the day-to-day content
of your site.
Co-location hosting - this service offers a secure physical location
for web servers and equipment owned by you. The hosting service
will also offer the connectivity. You manage the day-to-day content
of your site and it needs to be clear who is responsible for your
firewall and infrastructure management.
1.12.2.2 Connection guarantees
The level of connectivity (availability) assurance should be agreed
with the Internet Service Provider (ISP)/hosting service, as should
compensation arrangements if they are not met. It is for the business
to decide whether 100 per cent connectivity needs to be guaranteed.
If it does, it should be borne in mind that 100 per cent connection
can only be guaranteed when connectivity is provided by more than
one telecommunications operator. Where web servers are guaranteed
100 per cent uptime, purchasers must be aware that this is only
likely when the website is hosted on two servers in different locations.
Contracts should specify levels of availability and compensation
arrangements if they are not met. Purchasers must be aware of compensation
claim procedures, and whether connection and uptime guarantees are
calculated annually, quarterly or monthly and whether these are
on a fixed or rolling basis.
1.12.2.3 Protection
No information appearing on a public website should be classified
(protectively marked). The level of protection provided by the ISP/hosting
service site should be sufficient to ensure the continued integrity
and availability of your website. The service provider should agree
to regular and independent penetration testing to confirm the quality
of the protection measures. Guidelines for access control and physical
security should be sought through your Departmental Security Officer
or equivalent responsible officer and checked against the ISP's
procedures.
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