Web Solutions Service
Web Solutions provide oversight to Enterprise/National web-based
Internet and Intranet activities. As such, the tasks include VA's
Content Management System; VA's Internet search engine capability;
management of web servers; evaluation, implementation, maintenance
and administration of web software applications; communications
with VA webmasters to provide information, training, and guidance
on a host of web-related topics; and compliance of all web activities
with requirements material to security, privacy, and access by the
disabled.
What We Do
The mission of the service is accomplished through the following
functional areas:
Planning, designing, analyzing, acquiring documenting, testing,
implementing, integrating, maintaining, and/or modifying web computer
systems and software.
Optimizes web architecture for enhanced effectiveness and navigability,
and investigates problems and inefficiencies in a complex website
and system environment. Periodically assesses effectiveness of content
management system and/or search engine capability, and of implemented
web applications. Diagnoses problems, inconsistencies, incompatibilities,
etc., reports findings and proposes remedies. Makes corrections
deemed necessary and appropriate after consultation with all relevant
parties.
Analyzing software application systems and databases with regard
to its utilization, design or implementation.
Performing work directing the testing, implementation, evaluation,
and maintenance of software systems to accomplish the work of the
agency through automation. Leads the maintenance of VA's Content
Management System software application and/or search engine capability
and monitors their use. Works with users to identify their needs
and ensures that the resulting systems/applications meet the needs
of the user(s). Conducts feasibility studies to develop alternative
and cost-effective approaches to satisfying user needs.
Directing the creation and/or maintenance of internet/intranet web
site(s), their associated web servers, and the implementation, administration
and use of the Content Management System and/or search engine. Helps
to ensure the integrity of web content and compliance of webmasters
with established VA policy. Provides accurate resolutions and viable
solutions to problems concerning web operations.
Serving as primary contact to web hosting provider in event of problems;
manages site usage logs and creation of usage reports. Provides
fill web site support and development, including analyzing and providing
solutions to customer requirements, applications, and interactive
functions. Partners with the content managers and product managers
to integrate content into sites based on requirements.
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